The Leading Authority in: Digital | Service Delivery | Government | & People Transformation.

Putting the Human Back into a Dehumanized World™

I help organizations transform how they lead, serve, and innovate in an era where technology, bureaucracy, and burnout often push people to the margins. Through high-energy keynotes, practical frameworks, and the HumanisingIT™ (HIT) methodology, I show leaders how to humanize government, technology, retail, teams, and small business growth in ways that drive real results.

What I Help You Humanize...

Six signature focus areas to reconnect performance with people.

  • Humanizing Government: Transform how agencies, primes, and contractors engage, communicate, and deliver value so government feels like a partner, not a machine.

  • Humanizing Service Delivery: Turn transactional, check-the-box service into experiences that create loyalty, trust, and long-term relationships.

  • Humanizing Technology: Align IT, AI, and digital transformation to human behavior so systems serve people — not the other way around.

  • Humanizing Retail: Redesign front-line experiences so customers feel seen, heard, and valued across in-person and digital channels.

  • Humanizing Teams: Build leaders and teams who can execute under pressure without sacrificing empathy, culture, or mental well-being.

  • Humanizing Small Business: Help founders move from hustle and survival to sustainable strategy, including government contracting pathways.

Why Humanizing Work Matters More Than Ever...

We’re living in a time of automation, constant change, and growing distrust. Customers are overwhelmed. Teams are burned out. Citizens are frustrated. Yet the organizations that win in this environment all have one thing in common: they intentionally design their systems, services, and culture around people.

Our HumanisingIT™ framework gives your leaders and teams a practical playbook to do just that - whether you’re a federal agency, a Fortune 500, a retail brand, or a fast-growing small business.

Meet Oscar L. Frazier

Helped small businesses and MBEs secure more than $1.8B in awarded contracts through cohorts and coaching in the last 2 years.

Designed and delivered government contracting training for 600+ businesses through national programs like NMSDC Capital Readiness and MBDA Federal Procurement Center.

Led global leadership and crisis-management trainings across the U.S., Europe, and Africa, supporting missions in technology, media, and conflict environments.

Supported capacity-building initiatives for HBCUs, MSIs, PWIs, innovation ecosystems, and startup communities through programs like VentureWell's Department of Energy initiative.

Oscar L. Frazier is an international strategist, keynote speaker, and a certified HumanisingIT™ (HIT) practitioner, dedicated to “Putting the Human Back into a Dehumanized World.” Over the last two decades, he’s led initiatives across federal agencies, Fortune 500 companies, and small businesses — helping drive more than $1.8B in government contract awards, build award-winning service programs, and transform how leaders show up for their people and customers.

Oscar has trained leaders and teams across the United States, Europe, and Africa, and his work and perspectives have been featured in outlets such as Forbes, Black Enterprise, FOX, CBS, NBC, and Business Ghana. Whether he’s humanizing government, technology, retail, or small business growth, Oscar’s message is simple: systems should serve people — not the other way around.

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Why Now is your time.

What You Can Expect When Booking Me (Oscar)

Signature Humanizing Programs

Every keynote and training I deliver ladders up to one mission: putting the human back into a dehumanized world. These signature programs are built on the HumanisingIT™ methodology and tailored to your unique context - whether you’re in government, retail, technology, or small business. Below are the core tracks we can customize for your event, leadership team, or organization.

Ideal Audiences

  • Federal, state, and local government agencies

  • Government contractors, 8(a) firms, and supplier diversity communities

  • Corporations and member-based organizations

  • Retail and consumer brands

  • Colleges, universities, and entrepreneurial programs

  • Leadership retreats, summits, and industry conferences

Outcomes & Takeaways

After Oscar’s sessions, audiences:

  • See clearly where their systems are dehumanizing customers, teams, or partners

  • Walk away with practical tools, frameworks, and scripts they can use immediately

  • Understand how to blend technology, process, and humanity for better results

  • Feel energized, seen, and challenged to lead differently

  • Have a roadmap for applying the HumanisingIT™ methodology in their own environment

Formats

  • Keynote (30–75 minutes)

  • Half-day or full-day workshops

  • Multi-session leadership series

  • Virtual or hybrid delivery

  • Custom programs integrated into existing initiatives or summits

Ideal For:

  • Federal, state, and local agencies

  • OSDBUs, small business offices, and program managers

  • Government contractors, 8(a) firms, and diverse suppliers

  • Industry associations and chambers focused on GovCon readiness

  • Regularly updated with new templates to stay on trend.

PROGRAM 1: Humanizing Government

Make government feel more accessible, responsive, and human - for citizens, suppliers, and internal teams.
This program is designed for agencies, primes, and small businesses who are serious about transforming how people experience government. We focus on human-centered CX/UX, procurement journeys, communication, and relationship-building inside the federal, state, and local ecosystems. From decoding forecasts and simplifying complex processes to building trust with small businesses and citizens, this experience gives your teams practical tools to serve better and lead differently.

Sample Session Titles:

  • “Putting the Human Back into Government Contracting”

  • “From Red Tape to Real Talk: Reimagining Government CX”

  • “Human-Centered Procurement: How to Engage Small Businesses Without Losing Compliance”

Ideal For:

  • Contact centers and customer service teams

  • Healthcare systems and patient-facing teams

  • Financial institutions and member-based organizations

  • Government service centers and public-facing offices

PROGRAM 2: Humanizing Service Delivery

Turn every customer, citizen, or member interaction into an opportunity to build trust and loyalty.
In this program, we break down what truly human service looks like in high-pressure, high-volume environments. We examine customer journeys, pain points, and the gaps between policy and lived experience. Your leaders and frontline teams walk away with tools to listen better, communicate clearly, personalize support, and recover from service failures in ways that deepen relationships instead of damaging them.

Sample Session Titles:

  • “Service With a Human Signature: Beyond Scripts and Metrics”

  • “Designing Service Journeys That Actually Work for People”

  • “From Complaints to Champions: Humanizing Your Recovery Playbook”

Ideal For:

  • CIOs, CTOs, and IT leadership teams

  • SaaS and technology companies

  • Digital transformation and modernization initiatives

  • Public-sector IT teams and shared services organizations

PROGRAM 3: Humanizing Technology

Align your digital transformation, AI, and IT strategies with how people actually think, work, and feel.
This program helps IT leaders, CIOs, and tech-driven organizations shift from tool-centric to human-centric technology strategies. We look at ITSM, AI adoption, automation, and workflow design through the lens of user experience, change management, and trust. The result: smarter implementations, higher adoption, and fewer “shadow systems” created by frustrated users.

Sample Session Titles:

  • “Humanising IT: Making Systems Serve People”

  • “AI + Empathy: Designing Technology People Actually Trust”

  • “From Tickets to Transformation: Rethinking IT Service Management”

Ideal For:

  • Retail brands and franchise systems

  • Restaurants and hospitality groups

  • E-commerce and omnichannel retailers

  • Store managers and regional leaders

PROGRAM 4: Humanizing Retail

Create retail experiences that connect hearts, not just transactions.
Whether you’re running a store, restaurant, or multi-location brand, this program focuses on the human moments that drive repeat business and referrals. We connect front-of-house behavior, back-of-house operations, and digital touchpoints into a consistent, emotionally resonant customer journey. Leaders learn how to empower employees, use data without losing the human element, and turn every visit into a story worth sharing.

Sample Session Titles:

  • “From Customer Traffic to Human Connection”

  • “Retail That Remembers: Creating Loyal Experiences at Scale”

  • “Humanizing the Checkout: The Last 90 Seconds That Decide Your Future Revenue”

Ideal For:

  • Executive and senior leadership teams

  • Project and program teams

  • High-growth organizations and scaling startups

  • Departments navigating restructuring, change, or rapid growth

PROGRAM 5: Humanizing Teams

Develop leaders and teams who deliver results without burning out their people.
This program blends my Agility-Based Leadership, Tactical-Based Leadership, and Human-Centered Leadership frameworks into a high-impact experience for teams. We focus on communication, psychological safety, clarity of roles, and how to lead through uncertainty. Participants leave with practical tools to manage conflict, make decisions faster, and still protect the human beings behind the job titles.

Sample Session Titles:

  • “Leading Humans, Not Job Titles”

  • “Agility Without Anxiety: Building Teams That Bend, Not Break”

  • “The Human-Centered Leader: Accountability, Empathy, Results”

Ideal For:

  • Small business owners and solo founders

  • Professional service firms and consultancies

  • Minority-owned and veteran-owned businesses

  • Entrepreneurial centers, accelerators, and college programs

PROGRAM 6: Humanizing Small Business

Help founders move from constant hustle to sustainable, scalable growth - including government contracting.
This program is built for founders who are tired of guessing. We walk through clarity of offer, pricing and packaging, operational structure, and how to tap into government contracting as a powerful growth engine. Through frameworks like the Ultimate Government Contracting Cheat Code Cohort (UGCCC) and the HIT Impact Suite, participants see what it really takes to build a human-centered, high-performing small business.

Sample Session Titles:

  • “From Hustle to Humanized Growth”

  • “Your Small Business, Government-Sized Opportunities”

  • “Building a Business That Works for You — Not the Other Way Around”

TESTIMONIALS

What My Current & Previous customers are saying...

See how my services are making a difference for people and businesses like yours.

PAST PERFORMANCE

Here's a Snapshot of Past Clients...

Now Booking for 2026 & 27!

The Humanizing Guy.

Learn why federal agencies and commercial firms look to Oscar L. Frazier as the leading authority in digital, technology, process, and people transformation.

Oscar has earned a reputation where Fortune 500, Big 4/5 Consulting Firms, Federal Agencies, and top executives trust him with their Leaders and teams at the most pivotal and sensitive times that require a zero-room-for-error experienced leader to come in to evoke change immediately.

“Oscar is a sharp, articulate, and dependable resource. During his time with Booz Allen Hamilton, he was able to hit the ground running, and proved himself to be a true asset to our firm and the Washington market. Oscar is a true leader and displays this attribute well with clients.”

– Dr. Charlotte Farmer

Transformation Executive at Booz Allen Hamilton

....

“I worked with Oscar within the Lean Six Sigma Community of Practice at Booz Allen. During this time, I watched a true leader and professional in action through Oscar. In a short period of time, Oscar was able to successfully make it through the lean six sigma black belt curriculum and became certified, and helped to improve the certification process for those who came behind him. Oscar is an asset to any organization he joins.”

- Udit Sharma

Managing Director at Accordion

My Pledge to You

100% Satisfaction Guarantee

I guarantee that every engagement with me delivers clear strategy, practical tools, and actionable next steps tailored to you and your team - and I stay in the work with you until those outcomes are achieved.